XTB Login: How to Access xStation 5, Client Office and Mobile App

The official XTB login takes you to one of two separate destinations — xStation 5 (xstation5.xtb.com) for trading, or the Client Office (co.xtb.com) for account management — and both use the same email and password. Unlike brokers with dual-password systems, XTB keeps things simple: one set of credentials works everywhere, including the mobile app. Below, we cover every login method step by step, how to fix the most common XTB login problems, and how to set up the mandatory two-factor authentication that XTB now requires for all accounts.

How to Login to XTB

XTB has two login destinations that serve different purposes — xStation 5 for trading and the Client Office for account management, because XTB separates your trading platform from your administrative portal. Both use the same email and password, but knowing which one to go to prevents the most common source of confusion for new XTB users.

xStation 5 Web Login (Trading Platform)

1. Open your browser and go to xstation5.xtb.com. Verify the URL shows “xstation5.xtb.com” and the padlock icon before entering any credentials. The login page may include a branch parameter (e.g., ?branch=int for international clients or ?branch=uk for UK clients) — make sure the branch matches your account’s entity.
2. Enter your registered email address and your password — the same credentials you used when you opened your XTB account.
3. Complete the 2FA verification — enter the code from your authenticator app, SMS, or email, depending on which method you set up. If you’ve added this device to your trusted devices list, you may skip this step.
4. You are now in xStation 5 — XTB’s proprietary trading platform where you can trade stocks, ETFs, forex, indices, commodities, and CFDs. If you have multiple trading accounts, use the dropdown in the upper right corner to switch between them.

XTB Mobile App Login

1. Open the XTB Online Investing app on your phone. If you haven’t installed it yet, download it from Google Play or App Store.
2. Enter your email and password — the same credentials you use on xStation 5 web and the Client Office.
3. Complete 2FA verification if the device is not trusted. The app will prompt you to add it to your trusted devices list (up to 10 devices) so you can skip 2FA on future logins.
4. After your first successful login, set up biometric authentication — go to your Profile (top left) → Security → enable fingerprint or Face ID for faster access. You can also set up a PIN code as an alternative.

Client Office Login (Account Management)

1. Go to co.xtb.com in your browser. The Client Office is XTB’s account management portal — separate from the trading platform.
2. Enter your email and password — the same credentials you use for xStation 5.
3. You are now in the Client Office, where you can manage deposits and withdrawals, update personal details, register bank accounts, add additional trading accounts (up to 4), submit complaints, and adjust notification settings.

Demo Account Login

Demo and real accounts use the same login credentials. Once logged in to xStation 5 (web or mobile), your demo account appears alongside your real accounts in the account dropdown. Select it to switch — no separate login required. On the mobile app, tap Profile → “Switch to DEMO account.”

Demo account rules differ by entity: if you are under the international entity (XTB International, Belize), your demo account is permanent and does not expire. If you are under the UK entity (XTB Limited, FCA), your demo expires after 30 days — but you can open unlimited new demos or contact support to request a non-expiring demo.

Logging in to XTB takes under 30 seconds if you use the right URL for the right purpose. The key thing to remember: xStation 5 is for trading, the Client Office is for account management, and both use the same email and password.

Common XTB Login Problems

Most XTB login problems come from using the wrong login URL or from changes XTB made in 2024–2025, because XTB removed MetaTrader 4 support in April 2024 and made two-factor authentication mandatory after a cybersecurity incident in 2025 — both changes created new failure points that didn’t exist before.

Wrong Branch URL

XTB uses branch-specific login URLs. If you go to xStation 5 with the wrong branch parameter, your account may not be found. The branch must match the entity your account is registered under:

If you are unsure which entity you are under, check the welcome email you received when you opened your account — it states the legal entity name. You can also check the footer of co.xtb.com after logging in to the Client Office.

MT4 Login No Longer Works

XTB removed MetaTrader 4 on 19 April 2024. If you are trying to log in to MT4 with your XTB credentials, it will fail — MT4 is no longer supported. All existing MT4 accounts were automatically migrated to xStation 5. XTB does not support MetaTrader 4 or MetaTrader 5; the only trading platform is xStation 5 (web and mobile app). If you previously used MT4, go to xstation5.xtb.com and log in with the same email and password.

Password Reset Affects All Accounts

When you reset your XTB password, it changes for every trading account under your profile simultaneously. XTB does not support per-account passwords — all accounts (real and demo) share one set of credentials. After a password reset, you are also logged out from all devices and need to re-authenticate everywhere, including re-entering 2FA on non-trusted devices.

Demo Account Expired (UK Entity Only)

If your demo account shows as inactive or inaccessible, and you are under the UK entity (XTB Limited, FCA), your demo has expired — UK demos last 30 days. You can open a new demo from the XTB mobile app or contact support to request a permanent demo. International entity (Belize) demos do not expire.

2FA Locked Out

If you lose access to your authenticator app or change your phone number and can no longer receive SMS codes, you cannot bypass 2FA yourself. Contact XTB support to regain access — you will need to verify your identity. To prevent this: when setting up an authenticator app, save the backup key in a secure location so you can restore it on a new phone.

How to Reset Your XTB Password

1. Go to the xStation 5 login page (xstation5.xtb.com) or the Client Office login page (co.xtb.com).
2. Click “Forgot password?” — the link is below the login button. This takes you to co.xtb.com/#/password-recovery.
3. Enter your registered email address and click “Reset password.”
4. Check your email for the password reset link and follow the instructions to set a new password.
5. Log back in with your new password on all devices. Remember: the new password applies to all your trading accounts and the Client Office.

Most XTB login problems resolve by checking two things: that you are using the correct branch URL for your entity, and that you have access to your 2FA method. If your issue is not covered above, contact XTB support — international clients can reach them at sales_int@xtb.com.

How to Protect Your XTB Account

XTB is regulated by 11 authorities including the FCA (522157), KNF, CySEC (169/12), and DFSA, which means your account is protected by strict data security standards — but the strongest protection is the two-factor authentication that XTB now requires for all accounts, introduced after a cybersecurity incident in mid-2025 where a client without 2FA lost approximately PLN 150,000 (~$38,000).

Enable Two-Factor Authentication (2FA)

2FA is mandatory for all XTB accounts. XTB supports three verification methods:

To set up or change your 2FA method: on the mobile app, go to Profile (top left) → Security → Two-Factor Authentication. On xStation 5 web, click the three-line menu (top right) → Settings → Security → Two-factor authentication. If using an authenticator app, scan the QR code and save the backup key — you will need it if you lose your phone.

Manage Trusted Devices

After enabling 2FA, XTB allows you to add up to 10 trusted devices. On the first login from a new device, the app asks if you want to trust it — trusted devices skip the 2FA step on subsequent logins. You can view and remove trusted devices from Security settings at any time. Remove any device you no longer use or recognise.

Emergency Lock

XTB’s Emergency Lock is a self-service panic button that instantly freezes your account — blocking all withdrawals, trades, and eWallet transactions. If you suspect unauthorized access, activate it immediately from the mobile app: Profile → Security → Emergency Lock.

Phishing Awareness

The official XTB login pages are xstation5.xtb.com (trading platform) and co.xtb.com (Client Office) — always type these URLs manually or use bookmarks. XTB will never ask for your password via email, social media, or phone. Search results for “XTB login” sometimes include paid ads from phishing sites that mimic the real login page — verify the padlock icon and exact domain before entering credentials.

Set up 2FA with an authenticator app, save your backup key, and bookmark both xstation5.xtb.com and co.xtb.com. These three steps take five minutes and protect your account against the most common attack vectors — password theft, phishing, and lockout without a recovery path.

Conclusion

Logging in to XTB is straightforward once you know the two destinations: xStation 5 at xstation5.xtb.com for trading, and the Client Office at co.xtb.com for account management. Both use the same email and password, and the mobile app gives you access to trading, demo switching, and most account management functions with biometric login. See our XTB app download guide for instructions on getting xStation 5 on every device.

The main things that trip up XTB users are the branch-specific URLs (make sure you use the right branch for your entity), the MT4 removal (xStation 5 is now the only platform), and the mandatory 2FA (set up an authenticator app and save the backup key). All three are one-time setup issues that do not recur once resolved.

For the full picture on XTB — regulation, fees, the FSCA entity story, and our TIC Score — read our XTB Review.

Frequently Asked Questions