The official Exness login page is my.exness.com. You can sign in with email and password, Google account, or biometric authentication on the Exness Trade app. Below, we cover every login method step by step, how to fix common login problems, and how to secure your account with two-factor authentication.

How to Login to Exness

Exness supports three ways to sign in to your trading account — email/password, Google, and biometric login on the mobile app, because Exness separates your account dashboard (Personal Area) from your trading platforms (MT5, MT4, Exness Terminal), and each uses different credentials. Understanding which password goes where prevents the most common Exness login error.

Web Login (my.exness.com)

1. Open your browser and go to my.exness.com. Verify the URL shows “my.exness.com” and the padlock icon — never enter your credentials on a page that doesn’t match this exact domain.
2. Enter your registered email address and your Personal Area password.
3. Complete the 2FA verification if enabled — enter the code from your authenticator app or SMS.
4. You are now in your Exness Personal Area — the dashboard where you manage accounts, deposit, withdraw, and access trading platforms.

Google Login

1. Go to my.exness.com and click “Continue with Google” on the login page.
2. Select the Google account you used when you originally registered with Exness.
3. Authorize the connection if prompted. You are now logged in to your Personal Area.

Exness Trade App Login (Mobile)

1. Open the Exness Trade app on your phone. If you haven’t installed it yet, download it from Google Play or App Store. (See our Exness App Download guide for all app versions.)
2. Tap “Sign In” and enter your registered email and Personal Area password — the same credentials you use on my.exness.com.
3. After your first successful login, go to Settings → Security → Enable Biometric Login to set up fingerprint (Android) or Face ID / Touch ID (iOS) for faster access next time.
4. With biometric enabled, you can log in with one tap — no need to type your password each time.

MT5 / MT4 Desktop Login

MT5 and MT4 desktop use different credentials from your Personal Area. You need your numeric account number (not your email) and your trading password (not your Personal Area password).

1. Open MetaTrader 5 (or MT4) on your computer.
2. Click File → Login to Trade Account.
3. Enter your Login — this is the numeric MT5 account number shown on your account card in the Exness Personal Area (not your email address).
4. Enter your Password — this is the MT5 trading password you set when creating the trading account in your Personal Area. If you never changed it, it may match your initial PA password, but they are independent.
5. Select the Server: choose Exness-MT5Real for live accounts or Exness-MT5Demo for demo accounts. If the server isn’t listed, click File → Open an Account → search “Exness” → select Exness Technologies Ltd.
6. Click Login. If you see “Authorization Failed,” you are likely using the wrong password type — use your trading password, not your Personal Area password.

Exness Terminal Login (Web — No Download)

1. Log in to your Personal Area at my.exness.com using your email and PA password.
2. Find the trading account you want to trade on and click Trade → Open Web Terminal.
3. Exness Terminal opens in a new browser tab, already connected to your account — no additional login required because you authenticated through the Personal Area.

Demo Account Login

Demo and live accounts use the same Personal Area login. Once logged in to my.exness.com or the Exness Trade app, your demo accounts appear in the dashboard alongside your live accounts, clearly labelled as “Demo.” Each demo account has its own MT5 login ID and trading password — separate from your live accounts. To trade on a demo in MT5 desktop, use the demo account’s numeric login and select the Exness-MT5Demo server.

What Are the Common Exness Login Problems?

Most Exness login problems come from using the wrong password in the wrong place, because Exness’s two-password system (Personal Area password vs. MT5 trading password) creates confusion that doesn’t exist with single-login brokers — and the error messages don’t always make the cause obvious.

“Authorization Failed” in MT5 or MT4

This is the most common Exness login error. It means MT5 rejected your credentials. The causes, in order of likelihood:

Account Locked After Failed Attempts

Exness locks your account for 30–60 minutes after 5 consecutive failed login attempts. This is an automatic security measure. Don’t keep trying during the lockout — it won’t unlock faster. Wait the full 30–60 minutes, then use the “Forgot Password” option to reset your password before trying again. If the lockout persists beyond 60 minutes, contact Exness support via live chat.

2FA Code Not Received

If you enabled SMS-based 2FA and don’t receive the verification code: check that your phone has network signal, wait up to 2 minutes for SMS delivery (delays are common in some African networks), and check if the code arrived via WhatsApp or Telegram instead — Exness uses alternative messaging channels in some regions. If SMS 2FA consistently fails, switch to an authenticator app (Google Authenticator) in your Personal Area under Settings → Security → 2-Step Verification → Change. Authenticator apps generate codes offline and don’t depend on SMS delivery.

“No Connection” or Server Errors

If you see connection errors on my.exness.com or in the Exness Trade app: check your internet connection first (test with fast.com), try a different browser or clear your browser cache and cookies, try incognito/private mode, or restart the Exness Trade app (and clear the app cache on Android: Settings → Apps → Exness → Storage → Clear Cache). If the issue persists across multiple devices and browsers, the Exness servers may be temporarily under load — wait 10–15 minutes and try again.

App Login Issues

If the Exness Trade app won’t log you in or crashes during login: update to the latest version from Google Play or the App Store (outdated versions can fail to authenticate), clear the app cache and data, restart your phone, and try on a stable Wi-Fi connection rather than mobile data. If biometric login stops working, disable and re-enable it in Settings → Security → Biometric Login.

How to Protect Your Exness Account

Exness is regulated by FCA (730729), CySEC (178/12), FSCA (FSP 51024), and CMA Kenya (162), which means your account is protected by the same security standards required of European financial institutions, because these regulators mandate data protection, fund segregation, and strict identity verification — giving you a clear recovery path if anything goes wrong. But the security features only work if you actually enable them.

Enable Two-Factor Authentication (2FA)

2FA adds a second verification step beyond your password. Exness supports two methods:

To set up or change your 2FA method: log in to my.exness.com → Settings → Security → 2-Step Verification. If using an authenticator app, scan the QR code shown on screen and save the backup key in a secure location — you’ll need it if you lose your phone.

Complete Full Identity Verification (KYC)

KYC is not required to log in, but it is required to withdraw funds and it protects your account in case of lockout or recovery. Complete it immediately after creating your account: go to your Personal Area → Verification → upload proof of identity (passport, national ID, or driver’s license) and proof of address (utility bill or bank statement). Verification typically completes within 24 hours. A fully verified account is easier to recover if you lose access — unverified accounts have limited recovery options. See our Exness Deposit guide for details on deposit requirements after verification.

Phishing Awareness

The official Exness login page is my.exness.com — always type this URL manually or use a bookmark. Exness will never ask for your password via email, social media, or phone. If you receive an email claiming to be from Exness with a login link, do not click it — go directly to my.exness.com instead. Search results for “Exness login” sometimes include paid ads from phishing sites that mimic the real login page. Verify the padlock icon and “my.exness.com” in your browser’s address bar before entering any credentials.

Conclusion

Logging in to Exness is straightforward whether you use the web platform at my.exness.com, the Exness Trade app with biometric login, or MT5 desktop with your trading credentials. The one thing that trips up most traders is the two-password system — your Personal Area password and your MT5 trading password are separate, and confusing them produces the most common Exness login error.

Exness is regulated by the FCA, CySEC, FSCA, and CMA Kenya, which means your login credentials are protected by strict data protection standards, your funds are held in segregated accounts, and if you ever get locked out, support is available 24/7 in English and during business hours in Swahili for Kenyan and Tanzanian traders. The login URL (my.exness.com) is stable — unlike unregulated brokers that change domains frequently, Exness doesn’t need to because it operates under legitimate regulatory oversight.

For the full picture on Exness — regulation, fees, account types, and our TIC Score — read our Exness Review.

Frequently Asked Questions